Frequently asked questions
When do I get my invoice and your payment details?
Immediately if you pay in full. If you apply for financing, the invoice is only issued once the application is approved — that is normal, and it then appears on your tracking page.
How long does a financing decision take?
One business day in the large majority of cases. You get an email as soon as a decision is made, and you can check progress at any time with your order number.
What happens if my financing is declined?
You get an email with the reason. Nothing is charged and you are committed to nothing. A larger down payment, a longer term or a less expensive vehicle often changes the answer, so get in touch.
What payment methods do you accept?
Bank transfer (ACH or wire) to the account shown on your invoice, plus Zelle, Cash App, Venmo, Chime, credit card and Bitcoin where enabled. We never ask for a card number or PIN by email or over the phone.
How do I know the payment details are really yours?
Call us before sending anything and have the account confirmed out loud. That is the only reliable protection against payment-redirection fraud, and we recommend it every single time.
What is a bank auction car?
A vehicle recovered by a lender after a loan default, or sold off through a dealer auction. They usually come in below retail. We inspect every one before it is listed.
Can I trade in my current vehicle?
Yes. Tick the trade-in box on the order form and we will come back to you with an estimate.
Do the photos show the actual vehicle?
Yes, the photos are of the vehicle on offer. If you want a closer look at any detail, ask us for extra shots.
I lost my order number.
Message us from the contact page with your name and the vehicle, and we will find it.